PDFpen for iPad & iPhone Support

PDFpen for iPad & iPhone Support

Edit your PDFs anywhere you are!

Support

Have a question? Search our Knowledge Base for answers.

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Frequently Asked Questions

How can I upgrade to PDFpen 2?

Smile offers two upgrade bundles, the PDFpen 2 Pack for iPad and the PDFpen 2 Pack for iPhone.

Any current PDFpen for iPad user can complete the PDFpen 2 Pack for iPad bundle for $7 to get PDFpen 2 for an iOS 8 iPhone or iPad, and keep PDFpen for iPad on an iOS 7 iPad.
Any current PDFpen for iPhone user can complete the PDFpen 2 Pack for iPhone bundle for $15 to get PDFpen 2 for an iOS 8 iPhone or iPad, and keep PDFpen for iPhone on an iOS 7 iPhone.

This pricing is based on users having purchased at full price. For details on how what you paid for the app will effect your upgrade price, read our blog post, "Complete My Bundle Pricing."

How do I share my files with PDFpen on my Mac?

The easiest way is to use iCloud.

Turn on iCloud storage in the Settings of PDFpen 2. Once turned on your files are automatically saved to iCloud.

On your Mac, open Finder and you should see "PDFpen" listed under "iCloud". You can also open and save documents stored in iCloud directly from the PDFpen open/save dialog.

If you don't see the iCloud > PDFpen option in Finder you can track down your iCloud files in Finder by choosing View > Go to Folder (Cmd+Shft+G) and pasting in this location:
~/Library/Mobile Documents/7PKJ6G4DXL~com~smileonmymac~PDFpen/Documents

Another popular way is Dropbox. Setup a Dropbox sync folder in PDFpen on your iPhone or iPad.

How can I share documents using Box, or Alfresco?

We recommend iCloud Drive to access files in those services.

Why does a gray arrow appear in the corner of my PDF document's icon?

This indicates changes to your PDF are being saved to iCloud. You may also see a progress bar at the bottom of the icon, indicating the progress of an update.

I lost a document. Where did it go?

If you drag a document to move it, you can drop it in a folder by accident. Check your folders for your missing document.

I have iOS 7, can I use PDFpen?

PDFpen 2, for iPhone and iPad, requires an iPhone, iPad, or iPod touch running iOS 8. PDFpen for iPhone and PDFpen for iPad require an iPhone, iPad, or iPod touch running iOS 7. Both are available, along with PDFpen 2, in bundles, the PDFpen 2 Pack for iPad and the PDFpen 2 Pack for iPhone. Purchase either bundle to get apps for both iOS 7 and iOS 8.

Can't find the answer you're looking for? Try our Knowledge Base.

 

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System Requirements:

PDFpen for iPad & iPhone requires an iPad, iPhone, or iPod touch running iOS 8.