Compliant language for every agent and every interaction
Store approved response templates, push team-wide policy updates, and recall the right language with a keystroke. Every fraud dispute and compliance notice stays accurate—no integrations required.
4.8 on G2
No credit card
5-min setup
SOC2 Compliant
Trusted by teams that take compliance seriously
Resources
Provide fast, consistent responses
that don’t compromise on compliance
Featured
SketchUp achieved above industry-average
NPS and saved 20-25 hours
per month, per support agent
Read the case study
SketchUp saved
2,160 hours annually
Build team-wide efficiencies without risk
How Amaze built compliant templates and reclaimed 2,300 hours
WHY TEAMS CHOOSE TEXTEXPANDER
Inconsistency isn’t just inefficient— it’s a liability for highly regulated organizations
Highly regulated support teams choose TextExpander for
Compliance by default
Centralize approved language for fraud disputes, compliance notices, and sensitive support tickets — so agents always send the right response.
Instant policy updates
When legal changes the language, admins can update a shared Snippet library, and every agent is immediately up to date.
Consistency at scale
Eliminate response variation across shifts, locations, and tenure. Every interaction reflects current, approved policy.
Works where your team already works
TextExpander runs inside Zendesk, Salesforce, email, and every other tool your agents use — no integrations required.
How it works
Automate your responses without
losing your best reps’ oversight
Build your
approved library
Import your existing approved templates and build in personalization with drop-downs and optional sections.
Share with
the whole team
Control who can expand, edit, or request changes so your library stays accurate and on-brand.
Expand instantly,
everywhere
Type the abbreviations you need, and find your teams’ most-used templates—available to everyone and only a shortcut away.
by support agents
per year
support agents every year
TextExpander to be more efficient
What our customers say
Teams trust TextExpander
for every message sent
“If you’re looking for a top-notch way to streamline your support process and give your reps the training they need to succeed, then this is the tool for you.”
“When we have a new issue come up, we’re able to create a snippet and quickly share it so that everybody has the solution and our customers get a consistent response. Our team doesn’t have to reinvent the wheel every time a question arises like we did before—that knowledge is already there in TextExpander.”
It genuinely streamlines my work day so much. I love that my own Snippets are separate from my orgs and how when I go to edit a snippet I just used, it is glowing and easy to locate visually. Also, love that you can include emojis.
Kenzie P.
With the volume of emails and live chats that I manage daily, I literally could not get through my workday without Text Expander. It’s a LIFESAVER.
Marysa K.
Support
TextExpander has made working a breeze. They really changed the way we think about internal notes.
Brianna W.
Support
TextExpander has improved my productivity ten-fold, it is easy to use, and full of capability. I use it in almost all tasks now! It saves so much time instead of having to type the same things out over and over!
Justin F.
Fraud Investigator
I send many emails with the same wording to recruiting candidates over and over again. TextExpander helps so that all of my wording is uniform for each candidate to streamline information. It also reduces the time it takes me to send out emails to every person significantly.
Haley M.
Recruiting Business Partner
Text expander makes my job so much easier! I don’t have to type out as much and it’s so easy to create customized snippets that are tailored to your preference. In the medical field it’s especially helpful so we can spend more time with patients and less time charting.
Angelina E.
Customer Onboarding Manager
I am able to keep and store items that I tell customers over and over again but without typing it out each time! I love that I can edit them to add more information and improve my customer communication.
Sandra M.
Implementation Specialist
What I love about TextExpander is that it saves me so much time with repetitive details of my job. It’s wonderful how a snippet will save me time and the trouble of writing everything out completely. I also love that I am able to share my snippets in my work environment and vice versa.
Like using dot phrases but just typing shortcuts.
No more monotonous writing in chats and emails. Very user friendly as you can figure out things by yourself. I do not need to spend time writing the same thing again and again as I have to answer to similar questions everyday. I can use it even in intercom and other websites for usual templates.
As a health care provider, documentation is my least favorite thing. In my current EMR there are no macros. I saved an average of 6 to 10 hours/week using TextExpander. Set up was easy. And it is incredibly affordable. I use it daily.
Extremely easy to set up & train team on, and then once the team was trained we are able to use it every day! We can use it in Salesforce, Microsoft Office, or literally any other text box. It allows us to standardize language and save time. Customer Support has been great as well in helping us troubleshoot problems.
I like that textexpander is easy to use and the interface is very user-friendly. It was easy to implement in my daily tasks and helped me to be more efficient. I use the app every single day because it helps me to get through my days with ease.
Jessica J.
Provider Retention
This tool solves the rate at which I find specific information and helps me retain product knowledge and more confidently do my job. I talk on the phone and write emails daily, so text expanders help convey product knowledge daily.
Nadia P.
Sales
Formatting is so seamless, always populates correctly. I love the keyboard shortcut to find a snippet, helps me work quickly. I don’t work without TE, and I use it for everything from templates for emails and notes to customer replies and code.
Jen W.
Support
Moreso than the time savings, TextExpander saves me from grief and robotic repetitiveness. My workflow has significantly improved by being able to quickly insert often-used phrases, questions, or sign-offs.
Mark M.
Product Support
TextExpander is a tool that I cannot live without. I regularly use it to perform repetitive tasks that previously required copying, pasting, and editing. The ability to fill in single-line fields has transformed error-prone tasks into simple and reliable text snippets that I use daily in emails, static website updates, and terminal commands.
The app you didn’t know you needed until you can’t live without it! I’ve used it for years now and always adding new templates which save me so much time. Whenever I show it to someone else they all gasp and ask how they can get it. It’s like magic!
